Return and Refund Policy

Constructionsupplier 30-Day Free & Easy Returns

Scope and Intent

This Return and Refund Policy applies to all purchases made through the constructionsupplier.co.uk website.

Contact Information

For any questions about returns and refunds, please contact our customer service team via:

Return Window

Customers in the United Kingdom have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service team at info@constructionsupplier.co.uk, providing your order number and a detailed reason for the return.

  2. Packaging and Shipping:

    • Safely pack the item in the original packaging, with all labels and tags still attached.
    • Include the return authorisation form and any necessary supporting documents or images.
    • Download and print the return label from the link provided in our email.

Return Costs

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

  • For Customer Remorse (Change of Mind): The customer is responsible for the actual cost of return delivery when returning a product due to change of mind, purchasing the wrong product, or when the item no longer fits or is no longer desired.

Specific Return and Refund Conditions

  • Returns Due to Change of Mind: If you change your mind, you may return the product within 30 days provided it is unused, undamaged, and in the original packaging.

  • Defective Goods: If you receive a defective product, contact our customer service immediately. We will cover the return shipping costs and provide either a replacement product or a full refund.

  • Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

  • Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange return shipping and ensure the correct product is sent.

  • Product Never Arrived: If your product does not arrive, contact us to initiate an investigation with the courier. If the product is not located, we will offer a full refund or a replacement.

  • Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage, and we will inspect the item. If approved, a replacement or a full refund will be provided.

Timelines

  • Return Window: Returns must be reported and shipped within 14 days of receiving the product.

  • Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. A confirmation email will be sent once the refund is processed.

  • Refund Conditions: A refund will be approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products will be processed after inspection.

  • Refund Period: Once approved, the refund will be processed within 14 days to the original payment method.

  • Refund Methods: Refunds will be issued to the original payment method used at the time of purchase.

Exceptions to the Return Policy

This policy does not affect any applicable legal rights.

Return Address

Send all returns to:
127A The Straits, Dudley, DY3 3AW, United Kingdom

Shipping Method

We recommend the following shipping carriers:

  • UPS
  • FedEx
  • DHL

For any further inquiries, please contact our customer service team. Click Here